94. FWRD- Elevating the Dealership Experience with Kate Beirowski from Repair on Demand

In this episode, we sit down with Kate Beirowski to dive into the evolving landscape of customer experience in automotive retail and service. From the power of video engagement to the changing expectations of today’s consumers, we break down what truly drives loyalty and trust at the dealership level.

Key takeaways include:
Transparency & education in vehicle repairs—why customers demand it
Balancing technology & human interaction in fixed ops for a seamless service experience
Actionable strategies to enhance customer satisfaction and retention

Kate shares her perspective, offering valuable insights into leadership, industry challenges, and the future of customer-centric dealerships. Plus, don’t miss the behind-the-scenes collaboration as we connect industry pros and future guests!

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith. With Corey's extensive background as a training professional, each episode delves deep into the automotive, powersports, RV, and marine industries. Corey brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.

• No. of episodes: 100
• Latest episode: 2025-04-20
• Leisure Automotive

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